Halal Tourism Knowledge And Religiosity As Drivers Of Trust And Decision-Making In Selecting Sharia Hotels
##plugins.themes.bootstrap3.article.main##
Abstract
This study aims to analyze the influence of halal tourism knowledge and religiosity on trust and the decision to choose a sharia hotel, with trust serving as a mediating variable. A quantitative approach was employed, involving 100 Muslim respondents in Surabaya who had stayed or intended to stay in sharia hotels. Data were collected through a Likert-scale questionnaire and analyzed using SPSS, including validity and reliability tests, multiple regression, and mediation analysis. The results reveal that halal tourism knowledge and religiosity have a significant positive effect on trust. Furthermore, trust significantly influences the decision to choose a sharia hotel and mediates the relationship between halal tourism knowledge and religiosity with the decision. These findings highlight the importance of knowledge and religious values in building trust, which in turn affects Muslim consumers' decisions in selecting sharia-compliant hotels.
Downloads
##plugins.themes.bootstrap3.article.details##
Copyright (c) 2025 Nurbaeti Nurbaeti, Nur Azizah

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Battour, M., & Ismail, M. N. (2016). Halal tourism: Concepts, practices, challenges and future. Tourism Management Perspectives, 19, 150–154. DOI: https://doi.org/10.1016/j.tmp.2015.12.008
Battour, M., Ismail, M. N., & Battor, M. (2011).The impact of destination attributes on Muslim tourist’s choice. International Journal of Tourism Research, 13(6),527–540. DOI: https://doi.org/10.1002/jtr.824
Chaudhuri, A., & Holbrook, M. B. (2001). The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty. Journal of Marketing, 65(2), 81–93.
Chaudhuri, A., & Holbrook, M. B. (2001). The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty. Journal of Marketing, 65(2), 81–93. DOI: https://doi.org/10.1509/jmkg.65.2.81.18255
Delgado-Ballester, E., Munuera-Alemán, J. L., & Yagüe-Guillén, M. J. (2003). Development and validation of a brand trust scale. International Journal of Market Research, 45(1), 35–54. DOI: https://doi.org/10.1177/147078530304500103
Essoo, N., & Dibb, S. (2004). Religious influences on shopping behaviour: An exploratory study. Journal of Marketing Management, 20(7–8), 683–712. DOI: https://doi.org/10.1362/0267257041838728
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90. DOI: https://doi.org/10.2307/30036519
Glock, C. Y., & Stark, R. (1965). Religion and Society in Tension. Chicago: Rand McNally.
Ha, H. Y., & Janda, S. (2014). The effects of product quality and service quality on brand loyalty: Evidence from quick service restaurants. Journal of Services Marketing, 28(4), 292–302.
Jamal, A., & Kamal, M. (2019). Religiosity and Consumers' Trust in Halal Hotels: A Comparative Study of Muslim and Non- Muslim Tourists. Tourism Management Perspectives, 30, 157–167.
Kamaruddin, R., Khalid, K., & Salleh, S. (2020). Understanding the Role of Knowledge in Halal Tourism: A Study of Muslim Tourists in Malaysia. Journal of Islamic Marketing, 11(3), 679–692.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education.
Ladhari, R., Souiden, N., & Choi, L. (2019). How Trust in Hotel Brands Impacts Customer Loyalty: A Study of Hotel Industry. International Journal of Hospitality Management, 77, 323–331.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3),20–38. DOI: https://doi.org/10.1177/002224299405800302
Nadarajah, D., & Cham, T. H. (2020). The Influence of Halal Tourism Knowledge on Consumer Perceptions and Decision Making. Tourism Management, 75, 253–265.
Oktadiana, H., Pearce, P. L., & Chon, K. (2016). Muslim travellers' needs: What don’t we know? Tourism Management Perspectives, 20, 124–130. DOI: https://doi.org/10.1016/j.tmp.2016.08.004
Omar, M., Mohamad, M. A., & Yaacob, M. S. (2017). The Influence of Halal Tourism Knowledge on Muslim Tourists’ Decision-Making Process. International Journal of Tourism Research, 19(4),469–480.
Rehman, A., & Shabbir, M. S. (2010). The relationship between religiosity and new product adoption. Journal of Islamic Marketing, 1(1), 63–69. DOI: https://doi.org/10.1108/17590831011026231
Riaz, S., Jabeen, S., & Khan, M. A. (2020). The Impact of Religiosity on Trust in Halal Products: The Role of Islamic Values. Journal of Islamic Marketing, 11(5),1105–1120.
Stephenson, M. L. (2014). Deciphering “Islamic hospitality”: Developments, challenges and opportunities. Tourism Management, 40, 155–164. DOI: https://doi.org/10.1016/j.tourman.2013.05.002
Suki, N. M., & Suki, N. M. (2019). Halal destination attributes and Muslim travellers’ satisfaction: The mediating role of trust. Journal of Islamic Marketing, 10(2), 439–457.
Wilson, J. A. J. (2006). The impact of Islamic values on marketing decisions. The Marketing Review, 6(1), 47–54.
Nurbaeti Nurbaeti