KEBUTUHAN DAN PERMINTAAN TERHADAP LAYANAN KESEHATAN MATA: SEBUAH SURVEI DARI PENDUDUK SURABAYA

Abstract

Healthcare institutions should take into account the needs of the community for the services
provided to be effective. The research aims to find out the needs and needs of the public on eye health
services in Surabaya. A survey involved 59 respondents (from Wonokromo, Gayungsari, Jemursari,
and Darmahusada) in May of 2017. The research instrument was a questionnaire. Data analysis
using descriptive statistical test. The research indicates that respondents need eye health services
include good and professional services (27.10%), friendly human resources (32.20%), complete
laboratory (39.00%), information system (44.10%), willingness to use (79.70%), good service system
(37.30%), unreliable human resources and cost and distance factors respectively 28.80%, staff
counseling (54.20%), treatment (76, 30%), puskesmas (30.50%), clinics (16.90%), taking medicine
(36.00%), Eye Hospital in Undaan (37.00%), close to home (20.00%). The study recommends that
survey results can be used as a reference for hospital management in developing eye health services
in line with community expectations.