KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO

Abstract

This study aims to determine the satisfaction of patients in using health services at general poly
hospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 new
patients who received health services at Polia General Hospital Anwar Medika Sukodono Sidoarjo
Regency. Instruments are structured questionnaires through PSQ (Patient Satisfaction
Questionnaire). Data were analyzed using descriptive statistical test through the frequency
distribution table. Research shows the satisfaction of respondents to service in general poly in general
and the satisfaction of respondents related to facilities in the general poly is good. Satisfaction of
respondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitude
of doctor and nurse to patient have good. Satisfaction of respondent on giving information from
doctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfaction
of respondents at the time of examination is also good. And the satisfaction of respondents related to
the access of respondents is good. This research recommends follow-up related inputs, suggestions,
complaints from the public related to the service so as to provide the best solution to the problems
faced by customers and conduct regular and continuous surveys to maintain the quality of service.