The Influence Of Tenure, Job Satisfaction And Organizational Culture On Organizational Citizenship Behavior At Hospital
Article Sidebar
Main Article Content
Abstract
Organizational Citizenship Behavior (OCB) is a voluntary act of creativity and innovation designed to enhance an individual's or organization's performance with persistence and enthusiasm, involving taking more responsibility and encouraging others to do the same. One of the challenges that must be faced is low OCB. Instances reflecting low OCB behavior include difficulty finding replacements when colleagues are not available, a lack of commitment to tasks beyond routine work, and a strong sense of indifference. Therefore, an analysis is needed to determine the relationship between tenure, job satisfaction, organizational culture, and OCB at Delta Surya Sidoarjo Hospital.
The research method used is descriptive quantitative. The number of randomly selected respondents was 165. There were two variables in this study: the independent variable and the dependent variable. Independent variables include tenure (X1), job satisfaction (X2), and organizational culture (X3). The dependent variable in this study was Organizational Citizenship Behavior (Y). Two data analysis techniques employed in this study: the linear regression test and the chi-square test.
Based on the research results, it was found that the measurements of Organizational Citizenship Behavior for Delta Surya Hospital employees on December 19, 2022, showed that 33.33% of employees had high OCB, while 66.66% had low OCB. Using the linear regression test, it was stated that tenure did not affect OCB (sig = 0.396), Organizational Culture affected OCB (sig = 0.000), and job satisfaction influenced OCB (sig = 0.000).
Job satisfaction at Delta Surya Hospital is high, while Organizational Culture and Organizational Citizenship Behavior are low. Job Satisfaction and Organizational Culture affect Organizational Citizenship Behavior, while tenure has no effect.
Downloads
Article Details
Copyright (c) 2023 Budhi Setianto, Njoman Oly Soesianingsih , Nyoman Anita Damayanti, Djazuly Chalidyanto
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Abrar, U., & Isyanto, I. (2019). The Effect of Organizational Citizenship Behavior (OCB) Toward Employee Performance (A Study at PT. Urchindize Madura Branch). Journal of Business Behavior And Strategy , 7 (2), 106–114. DOI: https://doi.org/10.26486/jpsb.v7i2.868
Akira, A., & Jatmika, D. (2017). Organizational Citizenship Behavior (Ocb) in Nurses at the “X” Mother and Child Hospital in Bandung. Psybernetics , 8 (1), 48–61. https://journal.ubm.ac.id/index.php/psibernetika/article/view/487
Amanda, EA, Budiwibowo, S., & Amah, N. (2017). The Influence of Organizational Culture on Employee Performance at PDAM Tirta Taman Sari Madiun City. Assets: Journal of Accounting and Education , 6 (1), 1. https://doi.org/10.25273/jap.v6i1.1289 DOI: https://doi.org/10.25273/jap.v6i1.1289
Aspiranti, T. (2014). Organizational Culture Management. Journal of STIE Semarang , 6 (3), 53–72.
Auliya, A. (2017). The Effect of Organizational Culture on Employee Performance at the Sailendra Hotel Jw Marriott Jakarta Restaurant. Journal of Hospitality and Tourism , 3 (2), 294–374. http://journal.ubm.ac.id/
Bismala, L. (2020). Factors Affecting Organizational Citizenship Behavior: A Literature Review. ICEMAB Journal , 2 (3). https://doi.org/10.4108/eai.8-10-2018.2288740 DOI: https://doi.org/10.4108/eai.8-10-2018.2288740
Darto, M. (2019). The Role of Organizational Citizenship Behavior (Ocb) in Improving Individual Performance in the Public Sector: A Theoretical and Empirical Analysis (the Role of Organizational Citizenship Behavior (Ocb) in the Individual Performance Improvement in the Public Sector. Borneo Administrator Journal, 10 ( 1 ) . https ://doi.org/10.24258/jba.v10i1.167 DOI: https://doi.org/10.24258/jba.v10i1.167
Dunggio, S. (2020). The Influence of Organizational Culture on Employee Performance in the Dungingi District Office, Gorontalo City. Public: Journal of Human Resource Management, Public Administration and Service , 7 (1), 1–9. https://doi.org/10.37606/public.v7i1.114
Edi Winata, Kartika Sari Lubis, JM (2019). The Influence Of Work Environment And Work Time On Employee Satisfaction At The Culture And Tourism Department Of North Sumatra Province Edi. Escaff Journal , 2 , 99.
Grasiaswaty, N. (2021). Systematic Review of Organizational Citizenship Behavior (OCB) Research in Indonesia. Psychology Bulletin , 29 (1), 28. https://doi.org/10.22146/buletinpsikologi.48004 DOI: https://doi.org/10.22146/buletinpsikologi.48004
Handoyo, S. (2019). The Relationship between Job Satisfaction and Work Motivation in Bank BTPN Madiun Employees. Journal of Industrial and Organizational Psychology , 2 (2), 1–5.
Lestari, ER, & Ghaby, NKF (2018). The Influence of Organizational Citizenship Behavior (OCB) on Employee's Job Satisfaction and Performance. Industria: Journal of Agro-industrial Technology and Management , 7 (2), 116–123. https://doi.org/10.21776/ub.industria.2018.007.02.6 DOI: https://doi.org/10.21776/ub.industria.2018.007.02.6
Mardiyana, Sutanto, A., & Abdul Choliq Hidayat. (2019). The Influence of Job Satisfaction and Organizational Commitment on Employee Performance of Islamic People's Financing Banks in the Special Region of Yogyakarta. Indonesian Journal of Management and Business Science , 9 (2), 100–113.
Maryati, T., & Fernado, A. (2018). The Role of Organizational Citizenship Behavior (OCB) in Mediating the Influence of Intrinsic Motivation and Job Satisfaction on Employee Performance at PT.Cinemaxx Branch Lippo Plaza Yogyakarta. JBTI : Journal of Business Theory and Implementation , 9 (2), 158–173. https://doi.org/10.18196/bti.92107 DOI: https://doi.org/10.18196/bti.92107
Mohammad, J., Habib, FQ, & Alias, MA (2016). Job satisfaction and organizational citizenship behavior: An empirical study at higher learning institutions. Asian Academy of Management Journal , 16 (2), 149–165.
Rahayu, NR, & Qomaruddin, MY (2022). The influence of education level, length of service and rank class on the performance of soldiers through the mediation of organizational citizenship behavior. Manage: Journal of Islamic Education Management , 7 (2), 163–178.
Sena, FT (2017). Journal of Management Dynamics Anticedent Variables Organizational Citizenship Behavior (OCB). Jdm , 2 (1), 70–77. http://journal.unnes.ac.id/nju/index.php/jdm
Soedjono Soedjono. (2005). The Effect of Organizational Culture on Organizational Performance and Employee Satisfaction at Public Passenger Terminals in Surabaya. Journal of Management and Entrepreneurship , 7 (1), pp.22-47. http:/puslit2.petra.ac.id/ejournal/index.php/man/article/view/16136
Sudarsono, S. (2019). Organizational culture. Widya Balina , 4 (2), 40–52. https://doi.org/10.53958/wb.v4i2.39 DOI: https://doi.org/10.53958/wb.v4i2.39
Sunarta, S. (2019). The Importance of Job Satisfaction. Efficiency - Administrative Studies , 16 (2), 63–75. https://doi.org/10.21831/efficiency.v16i2.27421 DOI: https://doi.org/10.21831/efisiensi.v16i2.27421
Syarief, A., Maarif, MS, & Sukmawati, A. (2017). The Effect of Leadership Style and Organizational Culture on Organizational Commitment and Organizational Citizenship Behavior. Journal of Management and Organization , 8 (3), 173–188. https://doi.org/10.29244/jmo.v8i3.22447 DOI: https://doi.org/10.29244/jmo.v8i3.22447
Tambe, S., & Meera, S. (2018). A Study of organizational citizenship behavior (OCB) and Its dimensions : A literature review. International Research Journal of Business and Management , 1 (January), 67–73.
Wiliandari, Y. (2019). Employee Job Satisfaction. Society , 6 (2), 81–95. https://doi.org/10.20414/society.v6i2.1475 DOI: https://doi.org/10.20414/society.v6i2.1475
Yosepha, MMM and SY (2016). The Influence Of Organizational Culture, Motivation, And Job Satisfaction On The Work Discipline Of Permanent Lecturers At Mh Thambrin . 12 , 1–23.