Emergency Installation Staff Satisfaction with the Use of Electronic Medical Records
##plugins.themes.bootstrap3.article.sidebar##
##plugins.themes.bootstrap3.article.main##
Destiani Irma Nurfadilla
Diah Wijayanti Sutha
Titin Wahyuni
Ayu Isnaini Rahmawati
Abstract
Proper implementation of electronic medical records (EMRs) is essential to increase health worker satisfaction, which in turn improves the quality of health services. However, the use of EMR can also cause dissatisfaction, in part due to limitations in sentence format when completing medical assessments in the EMR system. This study aims to explore the relationship between the use of EMR and the satisfaction of health workers in the emergency room of RSMM (Rumah Sakit Mata Masyarakat), East Java. With a quantitative analysis approach, this research used a cross-sectional design with 19 participants selected through a total sampling method. This research focuses on two main variables: officer satisfaction (free) and EMR use (bound). Data was collected through interviews and questionnaires, and statistical analysis was carried out using the Spearman test. Findings showed that 63.2% of respondents were satisfied, with 78.9% expressing confidence in the quality of EMR use. The Spearman test produced a significant p-value of 0.006 (p < 0.05), indicating a significant relationship between the use of RME at RSMM East Java. RSMM East Java is committed to continuing to increase personnel satisfaction by continuously improving the EMR system based on feedback.
Downloads
##plugins.themes.bootstrap3.article.details##
Copyright (c) 2025 Destiani Irma Nurfadilla, Diah Wijayanti Sutha, Titin Wahyuni, Ayu Isnaini Rahmawati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Andini, H. et al. (2022) ‘Tinjauan Kepuasan Pengguna Dalam Menggunakan Rekam Medis Elektronik (Rme) Di Rumah Sakit Siloam Balikpapan’, Jurnal Kesehatan Tambusai, 3(4), pp. 534–540.
Chang, F. and Gupta, N. (2015) Progress in electronic medical record adoption in Canada, Canadian Family Physician.
Damayanti, A. S., Mursityo, Y. T. and Herlambang, A. D. (2018) ‘Evaluasi Kepuasan Pengguna Aplikasi Tapp Market Menggunakan Metode EUCS ( End User Computing Satisfaction )’, 2(11), pp. 4833–4839.
Febrianti, F. et al. (2023) ‘Analisa Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Menggunakan Metode EUCS’, Repository Politeknik Kesehatan Kemenkes Semarang, 10(1), pp. 656–69.
Handiwidjojo, W. (2015) ‘Rekam Medis Elektronik’, Eksplorasi Karya Sistem Informasi dan Sains, 2(1), pp. 36–41.
Pardede, I. B. Y. (2023) Hubungan Penggunaan Rekam Medis Elektronik Dengan Kepuasan Tenaga Kesehatan Diruang Rawat Inap Santa Elisabeth Medan. STIKES Santa Elisabeth Medan.
Permenkes RI (2022) ‘Peraturan Menteri Kesehatan Republik Indonesia Nomor 24 Tahun 2022 Tentang Rekam Medis’, Menteri Kesehatan Republik Indonesia. Jakarta.
Prasetyo, H. (2023) Analisis Kepuasan User Rekam Medis Elektronik Rawat Jalan Di Rumah Sakit Aisyiyah Kudus Dengan Metode EUCS (End User Computing Satisfaction). Poltekkes Semarang.
Putri, R. W. I. (2020) ‘Tinjauan Kepuasan Petugas Rekam Medis Terhadap Ruang Rekam Medis Di Rumah Sakit Griya Husada Madiun’, Jurnal Delima Harapan, 7(1), pp. 31–38. doi: 10.31935/delima.v7i1.93.
Rachmawati, D. et al. (2021) ‘Hubungan Kepuasan Kerja Dengan Kinerja Petugas Rekam Medis Di Rsup Dr. Sardjito Yogyakarta’, Jurnal Rekam Medik Dan Informasi Kesehatan, 2(2), pp. 194–202.
Rahmatulloh, A. (2017) Hubungan Penggunaan Rekam Medis Elektronik dengan Kepuasan Tenaga Kesehatan di Unit Rawat Jalan Rumah Sakit Islam Jakarta Cempaka Putih. Esa Unggul.
Sapriadi and Lase, S. P. R. (2022) ‘Hubungan Penggunaan Rekam Medis Elektronik Dengan Kepuasan Pengguna Rekam Medis Elektronik Di Unit Rawat Jalan Rumah Sakit Umum Mitra Medika Amplas Medan 2022’, Jurnal Kesehatan dan Fisioterapi (Jurnal KeFis), 3, pp. 68–75.
Siregar, Y. D. F. (2020) ‘Evaluasi Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Menggunakan Metode Eucs Di Rsud Doloksanggul Tahun 2020’, Journal of Healtcare Technology and Medicine, 7(1), pp. 581–593.
Sugiyono (2019) Metode Penelitian Kuantitatif, Kualitatif, dan R & D. Bandung: Bandung.
Sutha, D. W. (2019) Cara Mudah Pengolahan dan Analisis Data Pada Bidang Kesehatan Dengan: SPSS For Windows. Sidoarjo: Indomedia Pustaka.
Syapitri, H., Amila and Aritonang, J. (2021) Metodologi Penelitian Kesehatan. Edited by A. H. Nadana. Malang.