THE MEDIATING ROLE OF JOB SATISFACTION AT PT. POS INDONESIA SURABAYA ON EMPLOYEE PERFORMANCE
##plugins.themes.bootstrap3.article.sidebar##
##plugins.themes.bootstrap3.article.main##
Sumiati Sumiati
Abstract
The organization must foster employees' passion and excitement for their work to enable them to collaborate and complete projects on schedule while feeling fully accountable. This study examines the impact of work-life balance, workload, and work spirit on employee happiness. Examine whether employee satisfaction functions well as a mediator as well. In the Indonesian city of Surabaya, PT Pos Indonesia employees were surveyed for this study. employing a purposive sample of 155 respondents who have worked for at least a year and are at least 18 years old. After that, structural equation modeling was used to examine the data. The results demonstrate that work- life balance, workload, and work-ethics ethos all positively impact employee satisfaction. Additionally, studies demonstrate that the relationships among work-life balance, workload, and employee spirit and performance are mediated by employee satisfaction. By using a paradigm for measuring employee performance and satisfaction applicable to all businesses, this study advances our understanding of employee behavior.
Downloads
##plugins.themes.bootstrap3.article.details##
Copyright (c) 2025 Sumiati Sumiati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Afandi, P. (2018). Manajemen sumber daya manusia (Teori, konsep dan indikator). Zanafa Publishing.
Avolio, B. J., Walumbwa, F. O., & Weber, T. J. (2009). Leadership: Current Theories, Research, and Future Directions. Annual Review of Psychology, 60(1), 421–449. https://doi.org/10.1146/annurev.psy ch.60.110707.163621
Aziz, H. M., Othman, B. J., Gardi, B., Ahmed, S. A., Sabir, B. Y., Ismael, N. B., Hamza, P. A., Sorguli, S., Ali, B. J., & Anwar, G. (2021). Employee Commitment: The Relationship between Employee
Commitment And Job Satisfaction. Journal of Humanities and Education Development, 3(3), 54–66. https://doi.org/10.22161/jhed.3.3.6
Bass, B. M., & Avolio, B. J. (1994). Transformational Leadership And Organizational Culture. International Journal of Public Administration, 17(3– 4), 541–554. https://doi.org/10.1080/01900699408 524907
Borah, M. (2021). Journal Of Critical Reviews Motivation In Learning. Journal Of Critical Reviews, 8(2), 1–3. ttps://www.jcreview.com/admin/Up loads/Files/61c1acf9cfb5a1.40236533. pdf
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality . International Journal of Hospitality Management, 77, 64–75. https://doi.org/10.1016/j.ijhm.2018.0 6.014
Burns, J. M. (1978). Leadership. Harper & Row.
Claudio, J. (2023). The Influence of Compensation, Competence, and Work Experience on Employee Performance. EMERAL: Economics and Management Science Research Journal, 1(1).
Dessler, G. (2020). Human Resource Management, 16th edition. Pearson.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019 .05.001
Farid, A., Rijal, N., & Frianto, A. (2020). Pengaruh Kompetensi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja : Studi Literatur. BIMA : Journal of Business and Innovation Management, 3(1), 49–58. https://ejournal.feunhasy .
Ghozali, I. (2016). Desain penelitian kuantitatif dan kualitatif: untuk akuntansi, bisnis, dan ilmu sosial lainnya (X). Yoga Pratama.
Gu, J., Trevithick, A., Lin, K.-E., Susskind, J. M., Theobalt, C., Liu, L., & Ramamoorthi, R. (2023). NerfDiff: Single-image View Synthesis with NeRF-guided Distillation from 3D- aware Diffusion. In A. Krause, E. Brunskill, K. Cho, B. Engelhardt, S. Sabato, & J. Scarlett (Eds.), Proceedings of the 40th International Conference on Machine Learning (Vol. 202, pp. 11808– 11826). PMLR. https://proceedings.mlr.press/v202/ gu23a.html
Gustiana, R., Hidayat, T., Fauzi, A., & Penulis, K. (2022). Pelatihan dan Pengembangan Sumber Daya Manusia (Suatu Kajian Literatur Review Ilmu Manajemen Sumber Daya Manusia). 3(6). https://doi.org/10.31933/jemsi.v3i6
Hameed, Z., Naeem, R. M., Hassan, M., Naeem, M., Nazim, M., & Maqbool, A. (2022). How GHRM is related to green creativity? A moderated mediation model of green transformational leadership and green perceived organizational support. International Journal of Manpower, 43(3), 595–613. https://doi.org/10.1108/IJM-05-2020- 0244
Hasibuan, M. (2019). Manajemen Sumber Manusia Cetakan 23. Bumi Aksara.
Hussain, S., Shujahat, M., Malik, M. I., Iqbal, S., & Mir, F. N. (2018). Contradictory results on the mediating roles of two dimensions of trust between transformational leadership and employee outcomes. Journal of Organizational Effectiveness: People and Performance, 5(1), 39–63. https://doi.org/10.1108/JOEPP-11- 2016-0063
Iqbal, N., Anwar, S., & Haider, N. (2015). Arabian Journal of Business and Management Review. https://doi.org/10.4172/2223- 5833.1000146
Mondy, R. W. D., & Martocchio, J. J. (2015). Human_Resource_Management. Pearson Education.
Nikolajevaite, M., & Sabaityte, E. (2016). Relationship Between Employees Competencies and Job Satisfaction: British and Lithuanian Employees. Journal of Psychology Research, 6(11). https://doi.org/10.17265/2159- 5542/2016.11.007
Noruzy, A., Dalfard, V. M., Azhdari, B., Nazari-Shirkouhi, S., & Rezazadeh, A. (2013). Relations between transformational leadership, organizational learning, knowledge management, organizational innovation, and organizational performance: an empirical investigation of manufacturing firms. The International Journal of Advanced Manufacturing Technology, 64(5–8), 1073–1085. https://doi.org/10.1007/s00170-012- 4038-y