Vol. 1 No. 2 (2018): Accounting and Management Journal

Vol. 1 No. 2 (2018) Accounting and Management Journal

This issue of the Accounting and Management Journal presents a series of studies focusing on financial analysis, information technology, risk management, performance measurement, and customer satisfaction. The collection reflects the journal’s continuing effort to integrate theoretical and practical insights into improving financial performance, organizational governance, and service quality across various Indonesian industries. The featured articles discuss the impact of key financial ratios—Return on Assets (ROA), Return on Equity (ROE), Earnings per Share (EPS), Price Earnings Ratio (PER), and Debt to Equity Ratio (DER)—on stock prices in real estate companies listed on the Indonesia Stock Exchange. Other research examines how mobile banking technology and perceived transaction risk influence customer satisfaction, and how the House of Risk method can be applied to analyze project delays and develop risk-handling strategies in mall construction projects. Additional studies identify monitoring and control system requirements for multi-project construction using the House of Quality approach, assess the role of performance measurement and psychological empowerment in strengthening organizational commitment, and evaluate customer satisfaction levels in the national shipping company PT PELNI (Persero).

This issue features contributions from authors based in Indonesia.