Pengaruh Social Support terhadap Organizational Citizenship Behavior pada Karyawan wanita di PT. INKA, dengan Work Family Enrichment sebagai variabel mediasi
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Abstract
This research was conducted to examine the effect of Social Support on Organizational Citizenship Behavior on female employees at PT. INKA, with Work Family Enrichment as a mediating variable. The sample used was 62 female employees. The research method used is quantitative to determine the relationship between variables. Exogenous variables, social support, intervening variables are work family enrichment, endogenous variables are OCB. The results of this study are significantly positive effect on Social Support on Organizational Citizenship Behavior with Work Family Enrichment as a mediating variable
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How to Cite
Amritha, arithea, & Sridadi, A. R. . (2020). Pengaruh Social Support terhadap Organizational Citizenship Behavior pada Karyawan wanita di PT. INKA, dengan Work Family Enrichment sebagai variabel mediasi. Accounting and Management Journal, 4(1). https://doi.org/10.33086/amj.v4i1.1526
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Articles
Copyright (c) 2020 arithea Amritha, Ahmad Rizki Sridadi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Social Support, Organizational Citizenship Behavior, Work Family Enrichment
References
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Barnett, R. C., & Hyde, J. S. (2001). “Women, men, work, and family: An expansionist theory”. American Psychologist, Vol. 56 (10), pp. 781-796.
Becker, J.A.H., Halbesleben, J.R.B., & O’Hair, H.D. (2005). Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader-Member Exchange. Journal of Communication Research Reports. Vol. 22 No. 3. 143- 150.
Beutell, N.J., & Wittig-Berman, U. (2008). Work-Family Conflict and WorkFamily Synergy for Generation X, Baby Boomers, and Matures: Generational Differences, Predictors, and Satisfaction Outcomes. Journal of Managerial Psychology, Vol. 23, No. 5, 507-523.
Bhate, Rucha. (2013). Supervisor Supportiveness: Global Perspectives. Quick insights 3. Sloan Center on Aging & Work at Boston College.
Bragger, J.D., Rodriguez-Srednicki, O., Kutcer, E.J., Indovino, L., & Rosner, E. (2005). Work family conflict, work family culture, and organizational citizenship behavior among teachers. Journal of Business and Psychology, 20, 303-324.
Carlson, N. R. (2011). Psychology of behavior. Boston : Allyn & Bacon Paramount Publishing.
Chen, C. C., & Chiu, S. F. (2009). The mediating role of job involvement in the relationship between job characteristics and organizational citizenship behavior. The Journal of Social Psychology. 149 (4), 474 – 494.
Chen, Hsin-Chih. 2003. Cross Cultural Construct Validation of The Learning Transfer System Inventory in Taiwan. Dissertation. Louisiana State University.
Dasborough, M. T., & Ashkanasy, N. M. (2002). Emotion and attribution of intentionality in leader-member relationships. Leadership Quarterly, 13, 615−634.
Eddleston, K. A, & Powell, G. N. (2012). Nurturing entrepreneurs’ work-family balance: A gendered perspective. Entrepreneurship Theory & Practice, 36, 513-541.
Feinberg, Emily Greene. (2013). Cross-Cultural Competence Training Effectiveness: The Impact of Training Transfer and Predictors of Transfer. Dissertation. University of Maryland, College Park.
Guest, D. E., 2002. Perspective on the Study of Work Life Balance. Social Science Information 2002.41:255.
Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: A theory of work-family enrichment. Academy of Management Review, 31, 72-92.
Greenhaus, J. H., & Powell, G. N. (2012). The family-relatedness of work decisions: A framework and agenda for theory and research. Journal of Vocational Behavior, 80, 246-255.
Hammer, L. B., Kossek, E. E., Zimmerman, K., & Daniels, R. (2007). Clarifying The Construct Of Family Supportive Supervisory Behaviors (FSSB). A Multilevel Perspective. Research in Occupational Stress and Well Being. 165-204.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development and validation of a multidimensional measure of family supportive supervisor behaviors (FSSB). Journal of Management, 35(4), 837-856.
Hobfoll, S. E. (2002). Social and psychological resources and adaptations. Review of General Psychology, 6, 302-324.
Jung, J.Y and Hong, S. 2008. Organizational Citizenship Behaviour (OCB), TQM and performance at the maquiladora. International Journal of Quality & Reliability Management, 25(8) : 793-808.
Lambert, S. J. (2000). Added benefits: The link between work-life benefits and organizational citizenship behavior. Academy of Management Journal.
Marais, E., Klerk, M., Nel J.A., Beer., (2014). “The Antecedents and Outcomes of Work Family Enrichment Amongst Female Worker,” SA Journal of Industrial Psychology, Vol. 40 (1). pp 1-14
Michel, J. S., Mitchelson, J. K., Pichler, S., & Cullen, K. L. (2010). Clarifying relationships among work and family social support, stressors, and work family conflict. Journal of Vocational Behavior, 76, 91-104.
Mishra, P., Gupta R., Bhatnagar J., (2013). Exploring work-family enrichment in an emerging economy. Qualitative Research Journal, Vol. 14 Iss 3 pp. 289 - 306
Nicklin, J. M., McNall L. A., (2013). Work–family enrichment, support, and satisfaction: A test of mediation Exploring work-family enrichment in an emerging economy. European Journal of Work and Organizational Psychology.
Nijman, Derk-Jan J.M. 2004. Supporting Transfer of Training Effects of The Supervisor. University of Twente, Enschede
Oren, Lior dan Levin, Liron. (2017). Work-Family Conflict/Enrichment: the role of personal resources. International Journal of Manpower, Vol. 38 Issue 8.
Park, R. (2011). The roles of OCB and automation in the relationship between job autonomy and organizational performance: a moderated mediation model. The International Journal of Human Resource Management.
Podsakoff, P. M., et al. 2000. Organizational Citizenship Behavior: A Critical Review of The Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, Vol. 26, No. 3.
Powell, G.N. (2011). Women and men in management (4th ed.). Los Angeles, CA: Sage.
Shannock, Linda, Rhoades, Eisenberger Robeert, (2006). When Supervisor Feel supported : Relationship With Subordinates’ Perceived Supervisor Support, Perceived Organizational Support and Performance, Journal of Applied Psychology, Vol. 91,. No. 3,689-695.
Sieger, C. P., & Wiese. B. S. (2009). Social support from work and family domains as an antecedent or moderator of work family conflicts? Journal of Vocational Behavior. 75, 26–37.
Smith, C. A., Organ, D. W., & Near, J.P. 1983. Organizational Citizenship Behaviour: It’s Nature and Antecedent. Journal of Applied Psychology, Vol 68 (4):653-663.
Soomro, A.A., Breitenecker, R.J., Shah, S.A.M., (2018). Relation of work-life balance, work-family conflict and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies.
Susanto. (2010). Analysis of Effect of Work-Family Conflict against Satisfaction Women Entrepreneurs Working in Semarang. Aset. 12: 175-85.
Stinglhamber, F., et al (2006). Perceived support as a mediator of the relationship between justice and trust. Group & Organization Management. 31 (4), 442 – 468.
Talreja, Monika. (2017). Women Entrepreneurship and Work Life Balance. Global Journal of Human Social Science: H Interdisciplinary., Vol. 17 Issue 6.
Tang, S., Siu, O., (2012). A Study of Work–Family Enrichment among Chinese Employees: The Mediating Role between Work Support and Job Satisfaction. Journal of Applied Psychology.
Twinarti, Ade. (2016). Hubungan antara konflik peran ganda dengan motivasi kerja pada wanita karir. Skripsi Psikologi. Yogyakarta: Universitas Gadjah Mada.
Velada, Raquel António Caetano et al.,. 2007. The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training. International Journal of Training and Development 11(4):282-294.
Werner, Xuguang. (2016). Gender, family and business: an empirical study of incorporated self-employed individuals in the U.S. International Journal of Gender and Entrepreneurship, Vol. 8 Iss 4 pp.
Frone, M.R. (2003), “Work-family balance”, in Quick, J.C. and Tetrick, L.E. (Eds), Handbook of Occupational Health Psychology, American Psychological Association, Washington, DC, pp. 143-62.
Badan Pusat Statistik. (2018). Persentase Tenaga Kerja Formal Menurut Jenis kelamin, 2015-2018.https://www.bps.go.id/dynamictable/2018/05/16%2000:00:00/1313/persentase-tenaga-kerja-formal-menurut-jenis-kelamin-2015---2018.html. Diakses 20 Juli 2019
Barnett, R. C., & Hyde, J. S. (2001). “Women, men, work, and family: An expansionist theory”. American Psychologist, Vol. 56 (10), pp. 781-796.
Becker, J.A.H., Halbesleben, J.R.B., & O’Hair, H.D. (2005). Defensive Communication and Burnout in the Workplace: The Mediating Role of Leader-Member Exchange. Journal of Communication Research Reports. Vol. 22 No. 3. 143- 150.
Beutell, N.J., & Wittig-Berman, U. (2008). Work-Family Conflict and WorkFamily Synergy for Generation X, Baby Boomers, and Matures: Generational Differences, Predictors, and Satisfaction Outcomes. Journal of Managerial Psychology, Vol. 23, No. 5, 507-523.
Bhate, Rucha. (2013). Supervisor Supportiveness: Global Perspectives. Quick insights 3. Sloan Center on Aging & Work at Boston College.
Bragger, J.D., Rodriguez-Srednicki, O., Kutcer, E.J., Indovino, L., & Rosner, E. (2005). Work family conflict, work family culture, and organizational citizenship behavior among teachers. Journal of Business and Psychology, 20, 303-324.
Carlson, N. R. (2011). Psychology of behavior. Boston : Allyn & Bacon Paramount Publishing.
Chen, C. C., & Chiu, S. F. (2009). The mediating role of job involvement in the relationship between job characteristics and organizational citizenship behavior. The Journal of Social Psychology. 149 (4), 474 – 494.
Chen, Hsin-Chih. 2003. Cross Cultural Construct Validation of The Learning Transfer System Inventory in Taiwan. Dissertation. Louisiana State University.
Dasborough, M. T., & Ashkanasy, N. M. (2002). Emotion and attribution of intentionality in leader-member relationships. Leadership Quarterly, 13, 615−634.
Eddleston, K. A, & Powell, G. N. (2012). Nurturing entrepreneurs’ work-family balance: A gendered perspective. Entrepreneurship Theory & Practice, 36, 513-541.
Feinberg, Emily Greene. (2013). Cross-Cultural Competence Training Effectiveness: The Impact of Training Transfer and Predictors of Transfer. Dissertation. University of Maryland, College Park.
Guest, D. E., 2002. Perspective on the Study of Work Life Balance. Social Science Information 2002.41:255.
Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: A theory of work-family enrichment. Academy of Management Review, 31, 72-92.
Greenhaus, J. H., & Powell, G. N. (2012). The family-relatedness of work decisions: A framework and agenda for theory and research. Journal of Vocational Behavior, 80, 246-255.
Hammer, L. B., Kossek, E. E., Zimmerman, K., & Daniels, R. (2007). Clarifying The Construct Of Family Supportive Supervisory Behaviors (FSSB). A Multilevel Perspective. Research in Occupational Stress and Well Being. 165-204.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development and validation of a multidimensional measure of family supportive supervisor behaviors (FSSB). Journal of Management, 35(4), 837-856.
Hobfoll, S. E. (2002). Social and psychological resources and adaptations. Review of General Psychology, 6, 302-324.
Jung, J.Y and Hong, S. 2008. Organizational Citizenship Behaviour (OCB), TQM and performance at the maquiladora. International Journal of Quality & Reliability Management, 25(8) : 793-808.
Lambert, S. J. (2000). Added benefits: The link between work-life benefits and organizational citizenship behavior. Academy of Management Journal.
Marais, E., Klerk, M., Nel J.A., Beer., (2014). “The Antecedents and Outcomes of Work Family Enrichment Amongst Female Worker,” SA Journal of Industrial Psychology, Vol. 40 (1). pp 1-14
Michel, J. S., Mitchelson, J. K., Pichler, S., & Cullen, K. L. (2010). Clarifying relationships among work and family social support, stressors, and work family conflict. Journal of Vocational Behavior, 76, 91-104.
Mishra, P., Gupta R., Bhatnagar J., (2013). Exploring work-family enrichment in an emerging economy. Qualitative Research Journal, Vol. 14 Iss 3 pp. 289 - 306
Nicklin, J. M., McNall L. A., (2013). Work–family enrichment, support, and satisfaction: A test of mediation Exploring work-family enrichment in an emerging economy. European Journal of Work and Organizational Psychology.
Nijman, Derk-Jan J.M. 2004. Supporting Transfer of Training Effects of The Supervisor. University of Twente, Enschede
Oren, Lior dan Levin, Liron. (2017). Work-Family Conflict/Enrichment: the role of personal resources. International Journal of Manpower, Vol. 38 Issue 8.
Park, R. (2011). The roles of OCB and automation in the relationship between job autonomy and organizational performance: a moderated mediation model. The International Journal of Human Resource Management.
Podsakoff, P. M., et al. 2000. Organizational Citizenship Behavior: A Critical Review of The Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, Vol. 26, No. 3.
Powell, G.N. (2011). Women and men in management (4th ed.). Los Angeles, CA: Sage.
Shannock, Linda, Rhoades, Eisenberger Robeert, (2006). When Supervisor Feel supported : Relationship With Subordinates’ Perceived Supervisor Support, Perceived Organizational Support and Performance, Journal of Applied Psychology, Vol. 91,. No. 3,689-695.
Sieger, C. P., & Wiese. B. S. (2009). Social support from work and family domains as an antecedent or moderator of work family conflicts? Journal of Vocational Behavior. 75, 26–37.
Smith, C. A., Organ, D. W., & Near, J.P. 1983. Organizational Citizenship Behaviour: It’s Nature and Antecedent. Journal of Applied Psychology, Vol 68 (4):653-663.
Soomro, A.A., Breitenecker, R.J., Shah, S.A.M., (2018). Relation of work-life balance, work-family conflict and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies.
Susanto. (2010). Analysis of Effect of Work-Family Conflict against Satisfaction Women Entrepreneurs Working in Semarang. Aset. 12: 175-85.
Stinglhamber, F., et al (2006). Perceived support as a mediator of the relationship between justice and trust. Group & Organization Management. 31 (4), 442 – 468.
Talreja, Monika. (2017). Women Entrepreneurship and Work Life Balance. Global Journal of Human Social Science: H Interdisciplinary., Vol. 17 Issue 6.
Tang, S., Siu, O., (2012). A Study of Work–Family Enrichment among Chinese Employees: The Mediating Role between Work Support and Job Satisfaction. Journal of Applied Psychology.
Twinarti, Ade. (2016). Hubungan antara konflik peran ganda dengan motivasi kerja pada wanita karir. Skripsi Psikologi. Yogyakarta: Universitas Gadjah Mada.
Velada, Raquel António Caetano et al.,. 2007. The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training. International Journal of Training and Development 11(4):282-294.
Werner, Xuguang. (2016). Gender, family and business: an empirical study of incorporated self-employed individuals in the U.S. International Journal of Gender and Entrepreneurship, Vol. 8 Iss 4 pp.
Frone, M.R. (2003), “Work-family balance”, in Quick, J.C. and Tetrick, L.E. (Eds), Handbook of Occupational Health Psychology, American Psychological Association, Washington, DC, pp. 143-62.