##plugins.themes.bootstrap3.article.main##

Mohamad Yusak Anshori Febronia Meda Sulistyaningtyas Khairi Wahyuni

Abstract

This research aims to analyze the mental workload of Prime Plaza Hotel Kualanamu
employees and provide recommendations to management to overcome the decline in service quality
due to workload. Data was taken from the Rooms Division which consists of the front office
department and housekeeping department with a total of 18 respondents from various levels of
positions. The NASA-TLX method was used to process the data, and the results showed that the
workload in the Rooms Division was very high based on six indicators. This research aims to
understand the level of mental workload on employees after the Covid-19 pandemic and provide
input to management for more effective workload distribution. The research results show the need
for additional training for supervisors and additional workforce in the Front Office area, such as
reservations, drivers and security. Training is also needed for supervisors and staff in the
housekeeping area so that work becomes more efficient.

Downloads

Download data is not yet available.

##plugins.themes.bootstrap3.article.details##

How to Cite
Anshori, M. Y., Meda Sulistyaningtyas, F., & Wahyuni, K. (2023). Analisa Beban Mental Karyawan Menggunakan Nasa - Tlx Rooms Division Prime Plaza Hotel Kualanamu. Accounting and Management Journal, 7(2), 48–55. https://doi.org/10.33086/amj.v7i2.5385
Section
Articles
Workload, NASA – TLX, Hotel

References

Anshori, M. Y. (2022). Threecle Model: Penerapan Kepemimpinan di PrimeBiz Hotel Surabaya. Accounting and Management Journal, 6(2), 54–62.

Anshori, M.Y., & G.A.R.M.D. Dewi. (2023). Manajemen Hotel: Antara Teori dan Studi Kasus Manajemen Sumber Daya Manusia. Deepublish, Yogyakarta.

Anshori, M. Y., Shawyun, T., Madrigal, D. V., Rahmalia, D., Susanto, F. A., Herlambang, T., & Adzkiya, D. (2022). Estimation of Closed Hotels and Restaurants in Jakarta as Impact of Corona Virus Disease Spread Using Adaptive Neuro Fuzzy Inference System. IAES International Journal of Artificial Intelligence, 11(2), 462–472. https://doi.org/10.11591/ijai.v11.i2.pp462-472

Dewi, R. F., M. Nurhadi, E. Julianti, & T. Prawitowati. (2023). Peran Mediasi Motivasi Kerja Pada Stres Kerja dan Beban Kerja Terhadap Kinerja Karyawan di Kantor Pemangkuan Hutan. PUBLIK: Jurnal Manajemen Sumber Daya Manusia, Adminsitrasi Dan Pelayanan Publik, 10(1).

Hendrawan, B., Ansori, M., & Hidayat, R. (2013). Pengukuran dan Analisis Beban Kerja Pegawai Bandara Hang Nadim. Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis, 3(1), 55–67.

Pradhana, C. A., & Suliantoro, H. (2018). Analisis Beban Kerja Mental Menggunakan Metode NASA-TLX Pada Bagian Shipping Perlengkapan di PT. Triangle Motorindo.

Pradnyana, N. S., & Widyastini, N. M. A. (2023). Pengaruh Komunikasi, Beban Kerja, dan Kompensasi Terhadap Kinerja Karyawan. PUBLIK: Jurnal Manajemen Sumber Daya Manusia, Adminsitrasi Dan Pelayanan Publik, 10(2).

Ramadhan, R., Tama, I. P., & Yanuar, R. (2014). Analisa Beban Kerja Dengan Menggunakan Work Sampling dan NASA-TLX Untuk Menentukan Jumlah Operator (Studi Kasus: PT XYZ). 964–973.

Rianda, S., & Winarno, A. (2022). Pengaruh Kompensasi dan Lingkungan Kerja Fisik Terhadap Kinerja Pegawai Pada PT Rajasaland Bandung. PUBLIK: Jurnal Manajemen Sumber Daya Manusia, Adminsitrasi Dan Pelayanan Publik, 9(2), 192–203.

Salim, M. V. T., Satrya, I. D. G., & Anshori, M. Y. (2021). Strategi Bisnis PrimeBiz Hotel Surabaya Menghadapi Pandemi COVID-19. JUMPA, 8(1), 192–212.

Terranova, D. N. T. (2014). Menentukan Jumlah Optimal Karyawan dengan Metode NASA-TLX (Studi Kasus: Departemen Perencanaan & Gudang Material PT. Petrokimia Gresik). Institut Teknologi Sepuluh November.

Mohamad Yusak Anshori

Febronia Meda Sulistyaningtyas

Khairi Wahyuni