Akas Yekti Pulih Asih, and B. . Setianto. “ANALYSIS OF INTERNAL SERVICE QUALITY AND OUTPATIENT PATIENT SATISFACTION WITH A RATER APPROACH (RELIABILITY, ASURANCE, TANGIBLE, EMPATHY AND RESPONSIVNESS) IN INSTALLATIONS IN ISLAMIC HOSPITAL SURABAYA”. Medical Technology and Public Health Journal, vol. 5, no. 2, July 2022, pp. 182-91, doi:10.33086/mtphj.v5i2.3073.