Akas Yekti Pulih Asih and B. . Setianto, “ANALYSIS OF INTERNAL SERVICE QUALITY AND OUTPATIENT PATIENT SATISFACTION WITH A RATER APPROACH (RELIABILITY, ASURANCE, TANGIBLE, EMPATHY AND RESPONSIVNESS) IN INSTALLATIONS IN ISLAMIC HOSPITAL SURABAYA”, MTPHJ, vol. 5, no. 2, pp. 182–191, Jul. 2022.