TY - JOUR AU - Puryanti, Puryanti PY - 2018/10/29 Y2 - 2024/03/28 TI - IDENTIFIKASI WASTE DI RUANG RAWAT JALAN DAN RAWAT INAP RUMAH SAKIT ISLAM SURABAYA JF - Medical Technology and Public Health Journal JA - MTPHJ VL - 2 IS - 2 SE - Articles DO - 10.33086/mtphj.v2i2.571 UR - https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/571 SP - 175-180 AB - <p>Hospitals as healthcare providers are demanded more competitive in the era of national health<br>insurance. Therefore the hospital faces the challenges of improving the quality of health services by<br>using available resources. The study aims to to identify waste in outpatient and inpatient rooms of<br>Surabaya Islamic Hospital. The descriptive study involved 90 patients from outpatient and inpatient<br>rooms. The study found waste by defect category, waiting time, non utilize talent, transportation,<br>inventory, motion, and extra processing based on business process analysis. Category of waste over<br>production not found. The causes of the occurrence of waste most comes from the man, material, and<br>method factors. Program recommendations include scheduling patient-based arrival of service<br>group, visite scheduling and polyclinic service and temporary payment method change, for inpatient<br>program program consisting of 5R program implementation, rearranging standard operating<br>procedure of patient's diet information, improvement of prescribing system for patient and standard<br>operating procedure rearrangement return of insurance patients.</p> ER -