@article{Anjani_2018, title={KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO}, volume={2}, url={https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569}, DOI={10.33086/mtphj.v2i2.569}, abstractNote={<p>This study aims to determine the satisfaction of patients in using health services at general poly<br>hospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 new<br>patients who received health services at Polia General Hospital Anwar Medika Sukodono Sidoarjo<br>Regency. Instruments are structured questionnaires through PSQ (Patient Satisfaction<br>Questionnaire). Data were analyzed using descriptive statistical test through the frequency<br>distribution table. Research shows the satisfaction of respondents to service in general poly in general<br>and the satisfaction of respondents related to facilities in the general poly is good. Satisfaction of<br>respondent to physician ability and doctor’s accuracy is good. Satisfaction of respondent to attitude<br>of doctor and nurse to patient have good. Satisfaction of respondent on giving information from<br>doctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfaction<br>of respondents at the time of examination is also good. And the satisfaction of respondents related to<br>the access of respondents is good. This research recommends follow-up related inputs, suggestions,<br>complaints from the public related to the service so as to provide the best solution to the problems<br>faced by customers and conduct regular and continuous surveys to maintain the quality of service.</p>}, number={2}, journal={Medical Technology and Public Health Journal}, author={Anjani, Nur Ilahi}, year={2018}, month={Oct.}, pages={162–166} }