MUTTAQI’IN, N.; KATIAS, P. Strategies to Improve Service Quality With House of Quality at Hotel X Surabaya. Business and Finance Journal, [S. l.], v. 6, n. 1, p. 65–70, 2021. DOI: 10.33086/bfj.v6i1.1979. Disponível em: https://journal2.unusa.ac.id/index.php/BFJ/article/view/1979. Acesso em: 4 may. 2024.