@article{Dayanti_Ilham_2022, title={INFLUENCE OF E-LEARNING SERVICE QUALITY ON E-LEARNING STUDENT LOYALTY THROUGH E-LEARNING STUDENT SATISFACTION AT UNIVERSITY IN EAST JAVA}, volume={7}, url={https://journal2.unusa.ac.id/index.php/BFJ/article/view/2708}, DOI={10.33086/bfj.v7i1.2708}, abstractNote={<p><em>More than one year has passed since the Covid-19 pandemic in Indonesia, which has impacted the distance learning process. E-learning is one of the facilities provided by the University that helps the course of online lectures. This study aims to determine the effect of e-learning service quality on e-learning student loyalty through e-learning student satisfaction. The method used is a quantitative method with data collection, distributing questionnaires to active users of e-learning at universities in East Java. The data were analyzed using WarpPLS 7.0. The results in this study indicate that e-learning service quality affects e-learning student satisfaction and e-learning student loyalty. Likewise, e-learning student satisfaction affects e-learning student loyalty.</em></p>}, number={1}, journal={Business and Finance Journal}, author={Dayanti, Sarah Rosa and Ilham, Romi}, year={2022}, month={Mar.}, pages={105–115} }