HARDIAN, Shera Zahra Alya Nasywa; SUKARIDHOTO, Sritrusta; PRASETYO, Joko. Automatic Issue Classification Feature and Generative Standard Operating Procedure in IT Helpdesk Application PKG V2 at PT. Petrokimia Gresik. Applied Technology and Computing Science Journal, [S. l.], v. 8, n. 1, p. 22–31, 2025. Disponível em: https://journal2.unusa.ac.id/index.php/ATCSJ/article/view/7769. Acesso em: 5 aug. 2026.