BASTIAN, E.; RATNASARI, V.; ACHMADI, F. ANALISIS KUALITAS LAYANAN BONGKAR MUAT DI PT TERMINAL PETIKEMAS SURABAYA DENGAN METODE SERVQUAL DAN QFD. Accounting and Management Journal, [S. l.], v. 2, n. 1, 2018. DOI: 10.33086/amj.v2i1.65. Disponível em: https://journal2.unusa.ac.id/index.php/AMJ/article/view/65. Acesso em: 19 apr. 2024.